Robert M. Beissner
2302 Stratford Dr.
Round Rock, Texas 78664
(512) 733-9284 home

mailto:beissner@bestintexas.com

Qualifications

• Excellent verbal and written communication skills with frequent interactive enduser and upper management contact
• HW and SW End-user support ensuring availability and productivity
• Diverse experience in network administration, hardware, software, management, customer service, sales, training, shipping/receiving, inventory control, and purchasing
• Fast learner, earning promotions from entry level to management
• A team player using a positive approach to all challenges
• I can do or learn to do anything

Skills

• Excellent Multi-tasking skills
• LAN & WAN installation & administration: NT/200x, Unix and mainframe connectivity. (99.9+% uptime)
• LAN security monitoring, policy enforcement through training / configuration and virus protection
• Disaster recovery policy development and testing, annual/long-term budget planning
• Spam filtering, IDS (Intrusion Detection and Prevention) and patch/update management
• Active Directory, Exchange, Oracle and SQL Server Administration
• Scripting in bash shell, DOS, Perl, ASP and some SQL, Javascript
• Secured system backups using Veritas BackupExec
• Operating Systems: Windows 9x, NT, 2000, 2003, XP, Vista and Longhorn (2008), and Linux
• Applications: MS Office: Word, Excel, Access, PowerPoint, Quickbooks and more
• Hired, supervised, trained, and motivated a staff of 4-8 employees
• Information Systems Property and Software License Management (Certified).
• Retail sales management and inventory control

Career Highlights

• Rainmaker Systems - Systems Engineer II 11/2008 - Current
• Dell (Pacific Crossing) RAID/SAN Test Technician - 1/2008 - 10/2008
• Dell (TechLink) - RAID/SAN Test Technician - 1/2007 - 10/2007
• Dell (Spherion) - Storage Test Technician - 1/2006 - 10/2006
• AutoZone - Sales Manager - 7/2005 - 1/2006
• Office of Rural Community Affairs - Information Systems Manager - 2/2002 - 6/2005
• Texas Dept. of Housing - IT Operations Manager - 5/97 - 2/2002
• Texas Dept. of Criminal Justice - System Support Specialist III - 10/96 - 5/97
• Best in Texas Web Services - Owner / Operator - 7/95 - present
• Austin Computer Recyclers - Owner / Operator - 6/94 - 12/00
• Texas Dept. of Housing (Temp) - PC Technician - 8/96 - 10/96

Education

• Currently studying for MCSE & CCNA certification
• Certified Software Manager (CSM)
• AIX System Administration - IBM, Austin
• Graduate of Austin Community College : Computer Information Systems - 1996 (GPA 3.8)
• Graduate of Robert E Lee High School
• Dale Carnegie Sales Management Course

Expanded Job Descriptions

01/08-10/2008        Dell (Pacific Crossing)         RAID Test Technician

Testing RAID & SAN Storage Devices, firmware and driver updates, Pre RC and RC, under various OS including Windows 2000 thru Longhorn, Suse 9, 10 ES, Redhat ES 3, 4, & 5. Tested various RAID configurations 1 thru 60. Customized Shell and Batch files to automate  testing. Gathered test results, bus traces and defects for evaluation by senior engineers.

01/07-10/07        Dell (TechLink)         RAID Test Technician

Testing RAID & SAN Storage Devices, firmware and driver updates, Pre RC and RC, under various OS including Windows 2000 thru Longhorn, Suse 9, 10 ES, Redhat ES 3, 4, & 5. Tested various RAID configurations 1 thru 60. Gathered test results, bus traces and defects for evaluation by senior engineers.

01/06-11/06        Dell (Spherion)            Storage Test Technician

Testing Storage Devices, performed installation, configuration and testing of integration with various operating systems including Redhat Enterprise 3 & 4, Suse 9 & 10, Windows 2000 & 2003, and Netware 6.5. Created custom shell (BASH) and batch scripts to improve testing procedures. Created test cases to check previously unchecked scenarios. Gathered test results, bus traces and abnormalities for evaluation by senior engineers.

7/05-01/06        AutoZone            Sales Manager

Retail sales, customer satisfaction maintenance, inventory control, shipping/receiving, cash management,  and vehicle parts/systems testing.

02/02-06/05        Office of Rural Community Affairs            Information Systems Manager

Installed and maintained network servers, routers and switches using Windows 2000, Linux and Cisco IOS. Coordinated migration from Windows 98 / Office 98 to Windows XP / Office XP. Network security, antivirus and performance monitoring. Spam filter configuration and monitoring and email administration (Exchange and OWA). Created and maintained IT property and software license records. Developed and tested disaster recovery plans, Prepared annual legislative budget requests (LAR and BOP), developed 3 year plans for agency hardware and software upgrades. Developed standard operation procedures and security policies. Agency web page creation and maintenance including custom Perl and Java scripting, configured SSL for secure web access. Remote access administration. End-user support via helpdesk, desk side and remote administration. Hired, trained, and motivated a staff of 4.

05/97-02/02        Texas Dept. of Housing            IT Operations Manager

Installed and maintained network servers, routers and switches using Windows NT, AIX and Solaris. Coordinated migration from Windows 9x to Windows 2000. Coordinated replacement of all desktops, servers and network equipment  on a consistent as needed schedule. Assisted with migration from AIX 4.x to Solaris. Windows and Unix network administration. MS Exchange administration, system backup and recovery using Veritas BackupExec and Legato. End-user support via helpdesk, desk side and remote administration. Hired, trained, and motivated a staff of 6.

10/96-05/97        Texas Dept. of Criminal Justice            System Support Specialist III

Network and end-user support of Netware servers and Windows workstations. System backup and recovery. Mainframe and network connectivity troubleshooting, backup and recovery, data transfer.  

06/94-Current        Best in Texas Web Services & Austin Computer Recyclers            Owner / Operator

Creation and maintenance of several small business websites including Perl scripting and interactive forms, customized graphics, HTML, CSS, JavaScript. Recycle, build and upgrade computers for small businesses.

08/96-10/96        Texas Dept. of Housing (Temp)            PC Technician

Assisted with migration from Windows 3.1 to 95. Performed hardware upgrades (hard drives, memory, and video card installation).